Ticket FAQs

General Theatre Policies

  • All sales are final. No refunds.
  • Ticket exchanges are required no less than 24 hours prior to the performance.
  • Theatre doors will open approximately 30 minutes prior to the scheduled performance time.
  • NO LATE SEATING! The reserved seating number on your ticket is held until the scheduled performance time. If you arrive late, seating options are determined at the discretion of the House Manager.
  • Performances, artists, and pricing are subject to change without notice.
  • Photography and/or the use of audio/video recording devices is strictly prohibited during the performance.
  • No lap children are allowed at The Firehouse Theatre.
  • Cell phones must be turned completely off, and texting is not allowed during the performance.
  • Groups or patrons with special needs should email office@thefirehousetheatre.com for assistance.
  • Only one discount may be applied to each ticket.
  • Please attend to crying or disruptive children by taking them to the lobby.
  • We reserve the right to refuse service to anyone.
How do I use my Season Tickets or Flex Tickets?

Please see the first time log-in instructions listed on this page. Once logged in, you will be able to select your show, date, and seats. Your tickets, if using a Season Ticket or Flex Ticket will show as $0 at checkout.

For additional assistance, please contact the Box Office at office@thefirehousetheatre.com.

Are there special ticket rates available?

GROUP RATES

Groups of 10 or more receive a 10% discount. For groups of 25 or more, please email the Box Office at office@thefirehousetheatre.com

THURSDAY WALK-UP RUSH TICKETS

Walk-up Rush Tickets are available 30 minutes before Thursday performances and must be purchased in-person at the Box Office. Rush Tickets are $15 plus a $3 convenience fee and are subject to availability.

I do not have an email address. What can I do?

If you do not have an email address for the ticket confirmation email, please call our Box Office at 972-620-3747 and leave a message. Someone will get back to you shortly about your purchase.

Does The Firehouse Theatre have a lost & found policy?

Yes! The facility is checked after each performance for items that were left behind. To inquire about a lost item, please call our Box Office at 972-620-3747 or email us at office@thefirehousetheatre.com. Please give us a description of the item and where you think it was left. All unclaimed items are removed from the premises after 30 days. The Firehouse Theatre is not responsible for lost items, but we will do our best to return all lost items to their proper owner.

First Time Log-In

The Firehouse Theatre welcomes you to our ticketing system, OvationTix!

For our current single ticketholders and Season/Flex Ticket holders, simply login to the system by clicking “Login” on the top menu bar. Enter the email address you used to purchase tickets and click “Forgot Password.” You are then prompted to create a new password to gain entry into the system.
Please note: this email address and password are all you will need going forward to log in!

For our first-time patrons, you may create your account with us by clicking “Login” on the top menu bar and selecting “Register” or you may create your account as you progress through the checkout process while purchasing your first tickets to our theatre.